Question 1

How can I place an order?

Accepted Answer

Placing an order is easy on our website. Select the products you want, add them to your cart, and proceed to checkout to complete your order. Follow the instructions to enter your shipping and payment details.

Question 2

Which payment methods do you accept?

Accepted Answer

We accept payments via credit card , PayPal , and Sofortüberweisung . All payments are processed securely and encrypted.

Question 3

Can I change or cancel my order after it has been submitted?

Accepted Answer

Unfortunately, we cannot change or cancel orders once they've been shipped. However, you can return the item once you've received it.

Question 4

How long does shipping take?

Accepted Answer

Shipping within Austria typically takes 2-5 business days . International orders may take 5-25 business days depending on the destination. You will receive a tracking number to check the status of your delivery.

Question 5

How much are the shipping costs?

Accepted Answer

Shipping costs vary depending on the country and order quantity. The exact shipping costs are displayed during the ordering process.

Question 6

Do you also ship internationally?

Accepted Answer

Yes, we offer international shipping. Please check the shipping options and costs for your country during the checkout process.

Question 7

How can I return or exchange an item?

Accepted Answer

You can return an item within 14 days of receiving it. Please ensure the item is unused and in its original packaging. For more information, see our Return Policy .

Question 8

How do I get a refund?

Accepted Answer

After receiving and inspecting the returned goods, your refund will be processed within 14 days using the original payment method.

Question 9

Can I exchange defective or damaged items?

Accepted Answer

If you received a defective or damaged item, please contact us within 7 days of receiving the item and we will arrange an exchange or refund.

Question 10

Are your products cruelty-free?

Accepted Answer

Yes, all our products are cruelty-free . We do not support animal testing.

Question 11

Where do the products come from?

Accepted Answer

Our products are produced in Asia , with great emphasis on high-quality materials and ethical production conditions.

Question 12

How can I make sure a product is suitable for my skin type?

Accepted Answer

We offer detailed product descriptions and advice to ensure you find the right product for your skin type. If you have any further questions, please feel free to contact us.

Question 13

How secure is my personal data?

Accepted Answer

We treat your personal data with the utmost care and protect it in accordance with the General Data Protection Regulation (GDPR) . We use SSL encryption to ensure your data is transmitted securely.

Question 14

Will my payment information be saved?

Accepted Answer

We do not store your payment information. We use secure payment providers such as PayPal and credit card providers that encrypt and securely process your data.

Question 15

Do you offer wholesale discounts?

Accepted Answer

Yes, we offer special wholesale discounts for resellers and businesses. For more information and pricing details, please contact us directly via our wholesale form or by email.

Question 16

How can I enter into a business partnership with JDORE and more?

Accepted Answer

If you're interested in collaborating or partnering with us, please email us at jdorelashes@gmail.com . We look forward to learning more about your needs.

Question 17

How can I contact customer support?

Accepted Answer

You can reach us via email at jdorelashes@gmail.com or via our contact form . Our customer service team will get back to you as soon as possible.

Frequently Asked Questions (FAQ)