Placing an order is easy on our website. Select the products you want, add them to your cart, and proceed to checkout to complete your order. Follow the instructions to enter your shipping and payment details.
We accept payments via credit card , PayPal , and Sofortüberweisung . All payments are processed securely and encrypted.
Unfortunately, we cannot change or cancel orders once they've been shipped. However, you can return the item once you've received it.
Shipping within Austria typically takes 2-5 business days . International orders may take 5-25 business days depending on the destination. You will receive a tracking number to check the status of your delivery.
Shipping costs vary depending on the country and order quantity. The exact shipping costs are displayed during the ordering process.
Yes, we offer international shipping. Please check the shipping options and costs for your country during the checkout process.
You can return an item within 14 days of receiving it. Please ensure the item is unused and in its original packaging. For more information, see our Return Policy .
After receiving and inspecting the returned goods, your refund will be processed within 14 days using the original payment method.
If you received a defective or damaged item, please contact us within 7 days of receiving the item and we will arrange an exchange or refund.
Yes, all our products are cruelty-free . We do not support animal testing.
Our products are produced in Asia , with great emphasis on high-quality materials and ethical production conditions.
We offer detailed product descriptions and advice to ensure you find the right product for your skin type. If you have any further questions, please feel free to contact us.
We treat your personal data with the utmost care and protect it in accordance with the General Data Protection Regulation (GDPR) . We use SSL encryption to ensure your data is transmitted securely.
We do not store your payment information. We use secure payment providers such as PayPal and credit card providers that encrypt and securely process your data.
Yes, we offer special wholesale discounts for resellers and businesses. For more information and pricing details, please contact us directly via our wholesale form or by email.
If you're interested in collaborating or partnering with us, please email us at jdorelashes@gmail.com . We look forward to learning more about your needs.
You can reach us via email at jdorelashes@gmail.com or via our contact form . Our customer service team will get back to you as soon as possible.
